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A real person reads every message that comes in. Bugs, account trouble, payments, safety concerns — start here.
Typical reply time: 1–2 business days
Get in touch
Pick a topic, add any detail you have, and this will open a pre-filled email in your own mail app. Or just write to jai@hiive.club directly.
Urgent safety concerns
If a report involves the safety of a minor or an immediate risk of harm, email us with URGENT in the subject line. See our Child Safety Standards.
Email us
jai@hiive.club
Answers to the usual ones
Email jai@hiive.club. We aim to reply within one to two business days. Including your device, OS version and app version helps us get to an answer faster.
Pages and policies
Download the app
App Store and Google Play links, plus what Hiive needs to run.
Delete your account
Step-by-step, with screenshots, and what happens to your data.
Privacy Policy
What we collect, why, who it goes to, and how long we keep it.
Terms of Service
The agreement covering your use of Hiive.
End User Licence Agreement
Licence terms, conduct rules and our zero-tolerance policy.
Child Safety Standards
How we detect, report and act on CSAE, and how to reach us.